Behind The Product Consulting

Terms of Service

Last updated: June 6, 2026

These Terms of Service ("Terms") govern your use of the website and services of Behind The Product Consulting LLC, a Washington limited liability company ("Behind The Product Consulting," "we," "us," or "our"). By using our website, engaging our services, or opting in to our messaging program, you agree to these Terms.

1. Services

Behind The Product Consulting provides product development and AI consulting services and related digital products. The specifics of any engagement are governed by a separate written agreement or statement of work between you and Behind The Product Consulting.

2. SMS / RCS Messaging Program

Program. By opting in, you agree to receive text (SMS) and/or RCS messages from Behind The Product Consulting. Depending on the opt-in you complete, messages may include:

Message frequency. Message frequency varies.

Cost. Message and data rates may apply.

Opt-out. Reply STOP to cancel at any time. After you send STOP, we will send a one-time confirmation message and you will receive no further messages from that program unless you opt in again.

Help. Reply HELP for help, or contact us at contact@behindtheproduct.pro or +1 (408) 728-6125.

Consent is voluntary. Your consent to receive messages is not a condition of purchasing any goods or services. Consent is specific to the program you opted in to and is not transferable.

Carriers are not liable for any delayed or undelivered messages.

If you change or deactivate your mobile number, please update your contact preferences with us or opt out so that messages are not sent to a reassigned number.

3. Client Engagements & Statements of Work

When you engage us for services — whether by selecting services and completing checkout online, or by signing a separate proposal or statement of work ("SOW") — the services, deliverables, and fees for that engagement are described in the applicable SOW. Each SOW, together with these Terms, forms the agreement between you and us for that engagement. If anything in a signed SOW conflicts with these Terms, the signed SOW controls for that engagement.

Our work is limited to what is described in the applicable SOW. Anything outside that scope — additional services, features, or revisions — requires a new SOW or your written approval of the added work and fees before we proceed. Any timelines we share are good-faith estimates, not guarantees, and depend on your timely cooperation, approvals, and access to the accounts and information we need.

4. Fees, Payment & Recurring Billing

Fees. Fees are those shown to you when you select services or as set out in your SOW. One-time setup fees are due in full at the time of purchase unless we agree otherwise in writing.

Recurring (monthly) fees. Some services are ongoing and billed on a recurring monthly basis. By selecting a monthly service and completing checkout, you authorize Behind The Product Consulting to charge your payment method automatically each billing cycle, on a recurring basis, until you cancel. Recurring fees are billed monthly in advance and renew automatically each month. You authorize us and our payment processor to store your payment method and use it for these recurring charges.

Payment processing. Payments are processed securely by our third-party payment processor (Stripe). We do not collect or store your full card details. Your use of the payment processor may also be subject to its own terms.

Price changes. We may change recurring fees on at least thirty (30) days' notice to you. If you do not agree to a change, you may cancel the affected recurring service before the change takes effect.

Late or failed payments. If a payment fails or is overdue, we may suspend or pause services until payment is current. You remain responsible for amounts owed, and overdue amounts may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law.

Taxes. Fees are exclusive of any applicable taxes, which are your responsibility unless otherwise stated.

5. Electronic Signatures & Electronic Records

You agree to transact with us electronically and to use electronic signatures and electronic records. When you check a box accepting these Terms or an agreement, type your name, click a button indicating acceptance, or sign a document electronically, you are providing a legally binding electronic signature that has the same force and effect as a handwritten signature under the federal ESIGN Act and applicable state law (including the Uniform Electronic Transactions Act).

To use our electronic agreements and receive electronic records, you need a device with a modern web browser, a valid email address, and the ability to view and save PDF documents. You have the right to request a paper copy of any agreement you sign with us, and the right to withdraw your consent to transact electronically, by contacting us at contact@behindtheproduct.pro. If you withdraw consent, we may be unable to provide services that depend on electronic agreement. We retain signed records, including the related audit trail, and will provide you a copy on request.

6. Refunds & Cancellation

One-time setup fees. Because setup work begins promptly and involves dedicated time, one-time setup fees are non-refundable once work on that deliverable has begun. If you cancel before work begins, we will refund the setup fee, less any costs we have already incurred on your behalf.

Monthly services. You may cancel a recurring monthly service at any time by emailing contact@behindtheproduct.pro. Cancellation stops future charges; it takes effect at the end of your current paid billing cycle. Monthly fees already paid are non-refundable, and we do not provide partial-month refunds.

7. Client Responsibilities & Third-Party Costs

Your cooperation. You agree to provide timely access, accounts, information, content, and approvals reasonably needed for us to perform the services. Delays in providing these may affect timelines and results.

Third-party tools, usage, and ad spend. Our fees do not include the cost of third-party software, platforms, messaging or telecom charges, usage-based fees, or advertising spend that run on your own accounts. Those costs are billed to you directly by the applicable providers and are your responsibility. We will tell you what to expect before such costs begin.

Your compliance. You are responsible for ensuring that your own business, marketing, and communications comply with the laws that apply to you — including obtaining any consents required for outreach to your contacts and customers. You agree that you have the rights and permissions necessary for any data, content, or accounts you provide to us.

Your data and accounts. As between you and us, you own your data and the accounts we configure on your behalf. We will not be responsible for actions taken on, or the availability or policies of, third-party platforms outside our control.

8. Privacy

Your use of our services and messaging program is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

9. Acceptable Use

You agree not to use our website or services for any unlawful purpose or in any way that could damage, disable, or impair our services or interfere with any other party's use of them.

10. Intellectual Property

All content on this website, including text, graphics, logos, and materials, is the property of Behind The Product Consulting LLC or its licensors and is protected by applicable intellectual property laws.

Work product. Upon our receipt of full payment for an engagement, you own the specific deliverables we create for you under the applicable SOW. We retain ownership of our pre-existing materials, tools, methods, templates, configurations, and general know-how, including improvements to them, and we may continue to use this knowledge to serve other clients. Unless we agree otherwise in writing, we may reference the fact that we worked with you and describe the work at a general level as a case study or testimonial.

11. Disclaimers, No Guarantee of Results & Limitation of Liability

Our website, services, and any general information provided are offered "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee any specific results, revenue, lead volume, conversion rate, or other outcome. Results depend on many factors outside our control, including your market, offers, budget, and the performance and policies of third-party platforms. Nothing we provide is legal, financial, tax, or other professional advice.

To the maximum extent permitted by law, Behind The Product Consulting LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any lost profits or revenues, arising from your use of our website or services. To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the services is limited to the amount of fees you paid to us for the services giving rise to the claim during the three (3) months immediately before the event giving rise to the claim.

12. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-law principles.

13. Contact Us

Behind The Product Consulting LLC
522 W Riverside Ave Ste N, Spokane, WA 99201-0581, United States
Email: contact@behindtheproduct.pro
Phone: +1 (408) 728-6125
Website: behindtheproduct.pro